The Intelligence Service: Strategy, Service Design & Events
After months of looking at government projects with mixed results, we wondered: How can government and small business better combine? We asked Code for Australia for their perspective. From working with government for many years they found bringing divergent thinking to all forms of government is hard. The question from the group became, “How might we reconfigure the procurement process to bring better results for society?”
Almost to a person, startups told us they needed to be in the room with government to feel they have any chance of being considered for a job. For government, it would be rare to take a chance on an untested supplier without personal experience of them. It looked like the best approach was to bring the two groups together. So we started thinking about ways to increase trust and reduce fear of the unknown.
“This is good. Seriously good.”
— Russell Howcroft, PwC
The concept of The Intelligence Service was to increase anonymity but force intimacy. The brand was developed for a pilot event called Mission X where we brought together people from government and startups with common interests. We asked them to work on a big challenge for society under the cover of a secret organisation. The first test of creating an environment to aid cooperation was very promising with each of the activities well received.
We can’t say too much about the nature of the mission but insights into what government look for in new supplier partners were revealed. For startups, empathy around the culture of government increased with recognition that there are fellow dreamers and thinkers on the other side too. With the mission over some good connections were made over dinner. The participants even continued their conversations at a nearby bar after the event without us.
“I think having an injection of perspective from a less constrained space, and bringing their experience of ‘getting shit done’ into places is vital.”
— Agent Sportcoat, Mission Mayflower
Senior Designer and Art Director
Strategist and Copywriter
Strategy, Art Direction, Copywriting, Branding, Design, Marketing, Production, Event Management
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